the529shop

Where does this money go?

All proceeds from the sale of these products go towards fees associated with running ARMY Project 529.

Where did these designs come from?

We made them! Usually Christina and Katie do the design work, but we brainstorm ideas and workshop concepts with the entire Admin team. If you watch our lives or participate in our Discord server, you often see us come up with the seed of these ideas in real time!

What’s your returns and exchange policy?

Our shop is print-on-demand, which means a third-party printer puts our original designs on products. We use a variety of print providers, and the items do not exist until you place an order. This means it sometimes takes a bit longer (processing time + shipping time), but it will be worth the wait!

Returns are accepted within 14 days. Buyers are responsible for return shipping costs. Items must be in original (unworn, unwashed) condition. If the item is not returned in its original condition, buyers are responsible for any loss in value.

What if I receive a defective product?

If you received an item with print, construction, or any other manufacturing issues, we are happy to help! We will send a replacement if you contact us (via the contact page) within 14 days of delivery.

In order to receive a replacement, please take at least two (2) photos of the issue which clearly shows the problem–bright lighting, please!

Then fill out the contact form and select "Merchandise" from the dropdown. Please include your order number in the “Subject” field. We will reply back to you via email (within 1-2 days) to request photos and coordinate a replacement as needed.

How long will it take to get my order?

Our print partners typically require 1-3 business days of processing time, plus the shipping time you see quoted at checkout (varies by product and shipping destination). You will receive tracking info via email once your order is shipped.

Why do I see multiple shipping charges at checkout?

In order to bring you a variety of products, we use different third-party printers. Orders with multiple items may be coming from two or more print partners. These orders are mailed directly to you by the print partner, which requires multiple shipping fees.

Why did I receive multiple confirmation emails for the same order?

In order to bring you a variety of products, we use different third-party printers. You will receive one (1) order number and one (1) confirmation email for each print partner who produces an item in your order. This allows them to produce your items and send an associated tracking number once they are shipped.

Still have questions? Contact us!